IT Assistant

We are currently looking for a dedicated IT Assistant to join our operations in Saudi Arabia and provide support for end-user needs across various locations.

• Location: Riyadh, Saudi Arabia
• Department: Information Technology
• Reporting To: Assistant IT Manager – Saudi Arabia
• Salary: 3,000 – 4,000 SAR

Key Responsibilities:

• Provide first-level IT support for hardware, software, printers, networks, CCTV systems, and other IT infrastructure across all locations in Saudi Arabia.
• Troubleshoot and resolve technical issues related to Microsoft Windows, Office 365, and standard enterprise applications.
• Monitor user backups and CCTV systems.
• Coordinate with the IT team at the Bahrain Head Office for centralized services, including firewalls, ERP, backups, and projects.
• Manage basic system administration tasks, including user account management and access rights.
• Conduct regular site visits to restaurants or other support locations for technical checks and assistance.
• Ensure timely logging, tracking, and resolution of support tickets.
• Maintain IT documentation and inventory records.
• Assist in setting up new systems, point-of-sale (POS) devices, and peripheral equipment.
• Support the implementation of IT security and compliance policies.

Requirements:

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
• A minimum of 2 years of hands-on experience in a similar support role.
• Strong troubleshooting skills in Windows environments.
• Good understanding of LAN/WAN networks and basic firewall/router management.
• Ability to work independently and travel within Saudi Arabia for on-site support.